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Refund Policy

Last updated: 2026

This Refund Policy explains how refunds are handled for services provided by Haxell Solutions. We provide software development, technology consulting, digital product design, integrations, maintenance, and related technical services. Because most of our work involves custom planning, design, engineering, and delivery time, refunds are handled based on the nature and stage of the service.

1. Custom Software and Project Work

Payments made for custom software development, web applications, mobile applications, dashboards, automation, integrations, cloud deployment, consulting, and similar project-based services are generally non-refundable once work has started.

Discovery, planning, technical architecture, UI design, development, testing, deployment, and consultation time are billable once performed.
Deposits or milestone payments secure project time and may not be refundable after work begins.
Approved milestones, delivered files, deployed work, or completed consultations are not refundable unless otherwise agreed in writing.

2. Refunds Before Work Begins

If a client cancels before any work has started, we may issue a full or partial refund after deducting any third-party costs, administrative fees, transaction charges, or already scheduled resource costs.

3. Milestone-Based Projects

For milestone-based projects, each approved milestone is treated as completed work. If a project is cancelled midway, refunds only apply to work that has not yet started and has not already been committed to project delivery.

4. Subscription, Maintenance, and Support Services

Recurring support, maintenance, hosting assistance, monitoring, retainers, and technology partnership services are billed for the agreed service period. Fees already paid for an active or completed billing period are generally non-refundable.

5. Third-Party Costs

Payments made to third-party providers, including hosting companies, domain registrars, cloud platforms, SMS/email providers, payment gateways, plugins, APIs, software licences, and app store fees, are not refundable by Haxell Solutions.

6. Revision and Correction Policy

If an issue is caused by our implementation and falls within the agreed project scope, we will make reasonable corrections. Refunds are not normally issued where the issue can be resolved through revision, bug fixing, or agreed support work.

7. How to Request a Refund

To request a refund review, contact us with your project name, invoice details, payment date, and reason for the request. Each request will be reviewed based on the service agreement, delivery stage, and work already completed.

8. Contact

For refund questions, contact Haxell Solutions through the contact details provided on our website.